Thursday, April 2, 2009

To all my friends who KNOW.

This is for all my peeps (yes I used peeps, and not in a way which would seem like I find it's usage cool) who can relate. The people who deal with the public on a day to day basis and especially those who have toiled in the fiery pit of retail. This goes out to all of you:

An Expensive Temper Tantrum, Part 2

Wireless Phone Retail Store | Nashville, TN, USA

(Back story: I sold a woman four phones on a family plan for her and her 3 teenage daughters. She insisted that she be put on the 500 minute plan (the smallest family plan). I informed her that most teenagers can use 500 minutes in a week and begged her to take a larger plan.

She refused and became quite angry and belligerent with me for suggesting “that her daughters were not responsible adults.” I noted on her account that she was advised of all overage charges and that there were to be no refunds on the account for overage charges. One month later she returns purple faced and on the verge of a stroke with her $3,200 phone bill.)

Customer: “I need these charges taken off.”

Me: “No, I explained the overage scale to you when you activated your phone, and begged you to take a larger plan. You insisted this was the one you needed and I cannot refund any of the charges.”

Customer: “F**k you then, and f**k [cellular provider]. Cancel my account!”

Me: “I’ll be happy to deactivate your phones but unfortunately that does not release you from your contract. There will be a $240.00 charge for each phone on the account for breaking your contract and you will still be responsible for the current charges.”

(The customer suddenly throws her phone at my head. I duck and it smashes into the wall in a million pieces.)

Customer: “F**K [cell phone provider]! F**K YOU, AND F**K ALL OF YOU A**HOLES TOO!”

(Inexplicably, the last part was directed at the other customers waiting patiently for her to finish. She then proceeds to storm out to her car, a brand new Lexus SC 430. She redlines the engine, drops it into gear and hits a lamp post hard enough to shatter every piece of glass in the car as well as almost tearing the front half of the car off.)

Customer: *comes back in the store* “Can I use your phone?”

Another Customer: “Karma’s a b**ch, ain’t it?”

I read this gem and many many others like it on Not Always Right which I discovered through Voice of Reason (link on right) who also posted one of her favorites which was, luckily enough, from Utah. Watch out if you plan to visit Not Always Right as the sheer number of horrific, absurd, and mind numbing customer/associate interaction can prove to be VERY amusing and also a tiny personal time machine as when you next look at the clock four hours will have passed.

Better take a snack.


liesel said...

wow, I'm so glad I'm not in retail anymore! Just in case I started to get teary eyed about the ol' job... You are here to bring me back to sweet, sweet reality. aaahhh.. [contented sigh] I'll take wiping baby butts over that, any day!

Amber said...

Haha, I found that website yesterday and it's so addictive. People are